Refund & Cancellation Policy

Thank you for shopping with Meena Craft Store. We take great care in creating every order with attention to detail. Please read our Refund & Cancellation Policy before placing an order.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order, provided production has not started.
  • Once production or customization has begun, the order cannot be cancelled.
  • To request a cancellation, please contact us immediately via WhatsApp or email.

2. Customized & Personalized Products

Most of our products are handmade and customized according to your requirements, including:

  • DIY Return Gift Kits
  • Personalized Name Canvases
  • Custom Fridge Magnets
  • Customized Painting Kits
  • Handmade Soy Wax Candles with Names or Messages

These products are non-returnable and non-refundable unless:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery.
  • Share:
    • Order Number
    • Photos of the product
    • Photos of the packaging
    • A brief description of the issue

Once verified, we will offer one of the following:

  • Free replacement
  • Full refund
  • Store credit (where applicable)

4. Refund Process

If your refund is approved:

  • Refunds will be processed to the original payment method.
  • Processing usually takes 5–7 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the mistake was on our part.

5. Returns

As most of our products are handmade and personalized, we generally do not accept returns.

Returns may only be accepted if:

  • The wrong product was delivered.
  • The product is damaged during transit.
  • There is a verified manufacturing defect.

6. Exchanges

Exchanges are only offered for damaged, defective, or incorrectly delivered products.

7. Incorrect Personalization

Customers are responsible for providing accurate:

  • Name spellings
  • Initials
  • Dates
  • Custom messages
  • Delivery address

We cannot provide refunds or replacements for errors resulting from incorrect information submitted by the customer.

8. Delivery Delays

Estimated delivery dates are provided for reference only.

We are not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Incorrect delivery address provided by the customer

9. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact us: Contact us section